The main operating direction of LAKESIDE BY Q is the construction and sale of housing. In the course of the sales process, customers’ wishes are ascertained in order to find the most suitable product and the best solution for each customer, and real estate sales transactions are concluded. 

The purpose of the Privacy Policy is to provide a private individual, i.e. you, with information about the purpose, scope, protection and processing period of personal data during data acquisition and processing of your personal data. We process different personal data, depending on the type of relationship we have established with you. In turn, if you have disclosed the data of other persons (for example, the data of your family members) to us, you are obliged to introduce these persons to the contents of this document.

This privacy policy informs you about the privacy practices and principles of personal data processing in relation to our homepage:  https://lakeside.apartments and services of SIA LAKESIDE BY Q (Reg. No. 40203419612, hereinafter referred to as – LAKESIDE BY Q or we). Please read the Privacy Policy and if you have any questions about it, please notify us by sending an e-mail to: lakeside@by-q.lv.

The privacy policy may be amended, supplemented, or updated, and we will inform you of any changes on the LAKESIDE BY Q website.

Latest changes: 17.09.2025

1. What information do we obtain?

LAKESIDE BY Q takes care to collect only the information that is necessary to provide the services mentioned in this Privacy Policy. 

We obtain such personal data that you voluntarily provide to us when visiting our website, filling out web-based questionnaires and in other direct communication with you. 

In this data protection information section, LAKESIDE BY Q provides an explanation of how your personal data is processed in connection with: accessing our website, subscribing to news on our website section, subscribing to receive information about a specific apartment offer, participating in a sales meeting (remotely or in person), planning to purchase an apartment, in the event of a contractual relationship with our company.

2. How do we use the personal data we obtain?

We can use the personal data we obtain for the following purposes:

• conduct marketing, apartment sales purposes and for the registration of potential customers, 
• provide you with effective customer support and information about the purchase of an apartment,
• when initiating the real estate transaction, for example, for the conclusion of a down payment and reservation/purchase agreement, 
• to store evidence of the transfer of ownership rights and payment obligations resulting from the real estate sale transaction, 
• to perform duties and accounting,
• to communicate with you about the execution of the apartment sale transaction, including the elimination of non-conformities during the warranty period in the event of a complaint,
• to send you informative messages if you have clearly agreed to receive them,
• to perform statistical data, customer and their behaviour analytics in order to improve our services,
• to comply with requirements stipulated in laws and regulations.

3. Legal grounds for processing personal data.

Your personal data are processed on the following legal grounds:

• with your clear, free and unambiguous permission, 
• data processing is part of the process of concluding a contract, 
• data processing is necessary for LAKESIDE BY Q to be able to fulfil legal obligations applicable to the company, 
• data processing and their transfer to third parties as necessary to comply with regulatory requirements, cooperate with supervisory authorities, help to prevent criminal activities and protect our legal rights, as well as yours and those of other persons.

4. Who has access to your personal data?

We use various technical and organizational security measures to protect your personal data. Your personal data is accessible to only a limited number of people: 

• authorized persons in the LAKESIDE BY Q team, 
• LAKESIDE BY Q cooperation partners who work with your order, 
• in accordance with laws and regulations, state and local government institutions, if applicable to your order, 
• our partners who ensure the operation of database software, provide database administration services, and provide cloud computing services. 

The data processors involved may only process your data in accordance with our instructions. We provide personal information to data processors only to the extent necessary to perform their task or function. In addition, data processors are bound by the laws and regulations on personal data protection, as well as a mutually concluded cooperation agreement that ensures data protection and their immediate deletion in the event that cooperation is terminated.

5. How long do we store your personal data?

We store your personal data for as long as we need it in accordance with the purpose for which it was obtained, and as permitted or required by regulatory requirements. 

Upon the expiry of the data storage period specified in this Privacy Policy, having achieved the relevant purpose, we will delete your personal data. 

Data may be retained for a longer period of time in cases where this is stipulated by laws and regulations, so that we can ensure the protection of our rights in cases of claims or complaints, when an investigation is in process and your data is required, when your data is required for the proper resolution of a dispute.

6. Does your data end up outside the European Union?

Your personal data is processed only within the European Union and the European Economic Area.

7. Your rights in regard to your personal data.

If you are a data subject pursuant to EU GDPR (e.g. you are an EU citizen and you provide us with your personal data), you have the following rights in relation to your personal data:

• Right to be informed. You have the right to know why and how your personal data is being processed. 
• Right to access information. You have the right to receive information about what personal data about you is being stored. 
• Right to rectification. You have the right to have inaccurate or incomplete personal data rectified or completed without undue delay. 
• Right to be forgotten. You have the right to withdraw your consent to the processing of personal data and to have your personal data erased as soon as the data is no longer necessary to provide the services you have requested and to comply with regulatory requirements. 
• Right to restrict processing. You have the right to have the processing of your personal data restricted if you object to it and we have no legitimate grounds for continuing the processing. 
• Right to object. You have the right to object to the processing of your data at any time, unless it is necessary for a task carried out for reasons of public interest or there is no overriding legitimate basis for the processing.
• Other rights pursuant to GDPR. For more information, please visit the EU homepage dedicated to data protection.

8. We are entitled not to fulfil your request:

• if it is not formulated in a clear manner, 
• if we cannot identify you, 
• if we have already responded to such a request, 
• if the amount of information requested is disproportionate, 
• if the request is unjustified (not applicable to our company, no explanations have been provided as to why the request must be fulfilled), 
• if laws and regulations stipulate that we are not entitled to provide you with such information or we have a duty to store certain of your data.

Data processing supervisor: SIA LAKESIDE BY Q, Reg. No. 40203419612, Duntes Street 3, Riga, LV-1013, e-mail: lakeside@by-q.lv, phone: +371 20522555.